Warranty Terms

Last updated: 1 July 2026

At Ravi Furnitures, every piece we manufacture and sell is built with care for everyday use. To give you confidence in your purchase, we provide a manufacturer warranty against manufacturing defects on the furniture you buy from us. This page explains exactly what your warranty covers, how long it lasts, what is excluded, and how to make a claim.

These Warranty Terms apply to products purchased through our online store at https://www.ravifurnitures.in. They are in addition to, and do not take away from, the rights available to you as a consumer under the Consumer Protection Act, 2019 and other applicable laws of India. Nothing in this warranty limits, excludes, or reduces your statutory rights, and where any provision here conflicts with those rights, your statutory rights prevail.

1. Who provides this warranty

This warranty is provided by Ravi Furnitures, a sole proprietorship of Mr. Jagadish Yalavarthi (trading as "Ravi Furnitures", Manufacturers & Dealers of All Types of Furniture), as the manufacturer and seller of the products.

• Principal place of business and manufacturing unit: Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India.
• Branch: Nunna Mango Market, Vijayawada, Andhra Pradesh, India.
• GSTIN: 37AOBPY0245C1Z5 (Andhra Pradesh, state code 37).
• Store: https://www.ravifurnitures.in

These details identify the legal person responsible for the products and this warranty, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Country of origin

Our products are manufactured in India, at our Vijayawada (Krishna District), Andhra Pradesh unit. The country of origin for each product is also displayed on its product page.

To whom this warranty is given

This voluntary warranty is given to the original purchaser whose name appears on the GST tax invoice for the order, for products purchased for personal, household use, unless commercial use is expressly stated as covered on the product page.

These scope conditions (original purchaser, personal/household use, and non-transferability) limit only the voluntary manufacturer warranty described on this page. They do not exclude or reduce any statutory rights or remedies that may apply under the Consumer Protection Act, 2019 or other applicable law, including any such rights that, under that law, may run with the product or benefit a non-purchaser user (for example, a gift recipient) in the case of a genuine manufacturing defect. Any commercial, rental, or institutional cover is as stated on the product page.

2. What is a "manufacturing defect"?

A manufacturing defect is a fault that arises from the materials, workmanship, or construction of the product itself — for example, a joint that fails under normal use, a weld that breaks, a finish that peels or flakes without misuse, or hardware supplied with the product that is faulty. These are the defects this warranty is designed to cover.

A manufacturing defect is not the same as transit damage or a defect found on delivery. If your item arrives damaged or defective, that is handled under our Returns, Refunds & Cancellation policy (report within 7 days of delivery for a free reverse pickup and free repair, replacement, or full refund). To help us assess and resolve such a claim quickly, we request clear photos or a short unboxing video — but their absence does not, by itself, bar a genuine claim, and your statutory rights are unaffected. This Warranty Terms page covers defects that appear after the initial 7-day return window, for the duration of the warranty period.

See Section 12 (Returns, refunds, cancellation and pricing) for the cross-link to the full Returns policy.

3. Warranty periods by material

The warranty period depends on the material of the product. The exact warranty period for each product is stated on its product page and is summarised below. Where a range is shown (engineered wood, metal/steel), the specific duration that applies to your product is the one displayed on that product's page and on your invoice.

Coverage table

Note: Where a single product combines materials (for example, a sofa with a wooden frame and foam cushioning), each component is covered for the period applicable to its material — the wooden frame under the solid-wood/engineered-wood term and the foam and upholstery under the upholstery/foam term. The applicable terms are shown on the product page.

When the warranty starts

The warranty period begins on the date your product is delivered to you, as recorded on the order/delivery confirmation. Your GST tax invoice is your proof of purchase and identifies the product and its warranty period; where the invoice date and the delivery date differ, the delivery date recorded on the order/delivery confirmation is the start date. Please keep your invoice and delivery confirmation safe.

4. What is covered

During the applicable warranty period, this warranty covers, at no cost to you, defects in materials and workmanship arising under normal, intended household use, including:

• Failure of structural joints, frames, and welds that occurs without misuse.
• Manufacturing faults in the finish (such as peeling, flaking, or blistering not caused by misuse or environmental damage).
• Faulty hardware, fittings, or mechanisms supplied as part of the product.
• Defects in foam or upholstery construction such as premature loss of resilience beyond normal settling, or seam/stitching failure caused by faulty workmanship (within the upholstery/foam term).

If a covered defect is confirmed, the remedy is repair, replacement of parts, or replacement of the product, as described in Section 6.

5. What is not covered (exclusions)

This warranty does not cover, and we are not responsible for:

• Normal wear and tear — including natural fading, gradual softening or settling of foam and cushioning, minor surface marks, and the natural ageing of wood, fabric, and leatherette over time.
• Misuse, abuse, or negligence — including overloading beyond stated capacity, standing or jumping on furniture, dragging instead of lifting, and use other than the product's intended purpose.
• Water, moisture, or termite/pest damage to untreated or unsealed wood, and damage from exposure to excessive heat, sunlight, or humidity.
• Accidental damage, cuts, scratches, stains, burns, dents, or spills occurring after delivery.
• Unauthorised repair, modification, or alteration — any repair, dismantling, or modification carried out by anyone other than Ravi Furnitures or a service provider authorised by us voids the warranty on the affected part.
• Improper assembly or installation where assembly was carried out by you or a third party not authorised by us, including damage caused by incorrect assembly.
• Commercial, rental, or institutional use, unless such use is expressly stated as covered on the product page.
• Natural variation in materials — slight variations in wood grain, colour, texture, and natural markings are inherent characteristics of genuine materials and are not defects.
• Consumable or wear parts and cosmetic issues that do not affect the function or structural integrity of the product, except where caused by a manufacturing defect.
• Damage caused by failure to follow care instructions provided with the product.

Custom / made-to-order, clearance, and "as-is" items carry only the specific warranty (if any) stated at the time of purchase.

These exclusions apply to the voluntary warranty only and do not affect your statutory rights under the Consumer Protection Act, 2019.

6. Our remedy

If we confirm that your product has a manufacturing defect covered by this warranty, we will provide one of the following remedies free of charge:

1. Repair the product; or
2. Replace the defective part(s); or
3. Replace the product (or, where the original is unavailable, a comparable product with your agreement).

Where repair or part replacement is possible and reasonable, that will usually be our first remedy, and we aim to keep you informed of the expected timeline. If a product is replaced, the replacement is covered for the remainder of the original warranty period (it does not restart the warranty). Reverse pickup and re-delivery for a valid in-warranty claim are arranged by us at no cost to you.

Your remedy choice is preserved. Where repair or replacement is not carried out within a reasonable time, or the defect is irremediable, or the original product is unavailable, you may instead elect the statutory remedies available to you — including refund and compensation — under the Consumer Protection Act, 2019. We will not steer you from a refund to an inferior substitute; any comparable-product substitution requires your agreement, and you remain free to choose a refund or other statutory remedy instead.

This warranty covers the repair or replacement of the product as set out above. Any other liability is governed by Section 9 (Limitation of liability), which carves out and preserves liability for fraud, gross negligence, wilful misconduct, death or personal injury, and your statutory consumer rights.

7. How to make a warranty claim

Making a claim is simple. Please follow these steps:

1. Contact us at support@ravifurnitures.in or call +91 78932 47773 within the warranty period, as soon as you notice the defect.
2. Provide proof of purchase — your GST tax invoice number (format RF/<financial-year>/<serial>, for example RF/2026-27/00042) or your order number, so we can confirm the product and its warranty period.
3. Share photos (and, where it helps, a short video) that clearly show the defect. These are requested to help us assess your claim quickly; their absence does not, by itself, bar a genuine claim, and your statutory rights are unaffected.
4. Describe the issue — when it appeared and how the product has been used.

Our support team will review your claim, may ask a few follow-up questions, and will tell you the next steps. If the claim is accepted, we will arrange the appropriate remedy — repair, part replacement, or replacement — at no cost to you. In serviceable areas where our team operates, repair or installation may be carried out on site; in other locations, replacement parts or products are dispatched to you.

Tip: Please raise your claim while the product is still within its warranty period and keep your invoice and delivery confirmation handy — together they confirm the product and the start date of your warranty.

Data we collect to handle your claim

To verify and service your warranty claim we collect personal data, including your name and contact details, invoice/order/account information, and any photos or short video you choose to send (which may show your home or persons). We use this data only to verify, assess, and service your claim. Providing this information is voluntary, but without enough detail we may be unable to process the claim. We process this data on the basis of your consent and our handling of your claim, and in accordance with the Information Technology Act, 2000, the SPDI Rules, 2011 and the Digital Personal Data Protection Act, 2023. For full details — including retention, security, recipients, and your data-principal rights — see Section 16 (Privacy and your data) and our Privacy Policy.

8. Extended Protection Plans (optional add-on)

Optional Protection Plans are available on eligible products. A Protection Plan is a paid add-on that can extend cover and/or add protection beyond this standard manufacturer warranty (for example, against certain accidental damage), as described in the plan details at the time of purchase.

• Protection Plans are strictly opt-in. They are never pre-selected or pre-ticked at checkout — you add a plan only by your own deliberate choice.
• The full price and complete terms of a Protection Plan are shown to you before you pay, with no late-revealed or hidden charges, no false urgency, and no confirm-shaming.
• Protection Plans are separate from this free manufacturer warranty.
• A Protection Plan adds to your standard warranty and statutory rights; it does not replace or reduce them.

Some Protection Plans may be provided or underwritten by a third party. In that case, the plan's coverage, duration, exclusions, and claim process are governed by that third party's own terms, shown when you add the plan to your order. See Section 14 (Third-party services and links). Your statutory rights against us as the seller are unaffected.

If you have purchased a Protection Plan, please refer to its specific terms, or contact our support team and we will help you understand exactly what your plan covers.

9. Limitation of liability

This Section sets out the limits of our liability under or in connection with this warranty. It is drafted to be lawful and is read subject to your statutory rights — please read it together with Section 10 (Your statutory rights).

9.1 Cap on liability. Subject to clause 9.3, our total aggregate liability to you arising out of or in connection with a product and this warranty (whether in contract, tort including negligence, under statute, or otherwise) is limited to the invoice price you paid for the affected product.

9.2 Excluded losses. Subject to clause 9.3, and to the extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, loss of business, loss of revenue, loss of goodwill, or loss of anticipated savings.

9.3 What is always preserved (carve-outs). Nothing in this warranty (and nothing in clauses 9.1 or 9.2) limits or excludes our liability for any of the following, and these are expressly preserved:

• fraud or fraudulent misrepresentation;
• gross negligence or wilful misconduct;
• death or personal injury caused by our products, our negligence, or the negligence of those for whom we are responsible (for example, an injury caused by a product that collapses in normal use);
• any liability that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 or other applicable law; and
• your statutory rights and remedies as a consumer.

9.4 No effect on statutory rights. Nothing in this Section limits, excludes, or reduces your statutory consumer rights. To the extent any limit here would do so, it does not apply.

10. Your statutory rights

This warranty is a voluntary manufacturer warranty and is provided in addition to your rights under the laws of India, including the Consumer Protection Act, 2019. Nothing in these Warranty Terms — including any limitation, exclusion, condition, or remedy described above — limits, excludes, or reduces the statutory rights and remedies available to you as a consumer. Where any provision of this warranty conflicts with your statutory rights, your statutory rights prevail.

Sole express warranty; other warranties

This page sets out the sole express manufacturer warranty we give for the products. To the maximum extent permitted by law, all other warranties, representations, guarantees, or conditions — whether express or implied, and whether arising from marketing material, product descriptions, statements by staff, or otherwise — are excluded. However, any warranties, guarantees, or conditions that cannot be excluded under the Consumer Protection Act, 2019 or other applicable Indian law are expressly preserved and continue to apply in full.

11. Dispute resolution

If a concern arises about a product or this warranty, we would like the chance to resolve it.

11.1 Talk to us first. Please contact our support or Grievance Officer (see Contact us) so we can try to resolve your concern in good faith.

11.2 Optional arbitration. If a dispute is not resolved, the parties may, by mutual agreement, refer it to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Vijayawada, Andhra Pradesh, with proceedings in English. Arbitration under this clause is optional and applies only where both parties agree to it.

11.3 Your consumer-forum rights are preserved. Nothing in this Section — and in particular nothing about arbitration — takes away or limits your right to approach the District, State, or National Consumer Disputes Redressal Commission or to pursue any other statutory remedy. Arbitration does not oust the jurisdiction of the consumer forums, and you may approach the Commission having jurisdiction where you reside or work.

12. Returns, refunds, cancellation and pricing

This warranty covers manufacturing defects that appear after the 7-day return window. Returns, refunds, exchanges, and cancellations are governed by our full Returns, Refunds & Cancellation policy, available on our website. In summary, that policy provides:

• a 7-day return window from the date of delivery;
• for defects or transit damage: free reverse pickup and free repair, replacement, or full refund (photos/unboxing video requested to speed assessment, but not a bar to a genuine claim);
• for change of mind within 7 days: accepted if the item is unused and in original condition, with return freight borne by the customer;
• non-returnable categories: custom / made-to-order items, clearance / "as-is" items, mattresses once unsealed, and items damaged by misuse;
• refunds to the original payment method within 5–7 working days (for Cash-on-Delivery orders, refunds are made to your bank account/UPI); and
• cancellation free of charge before dispatch; custom / made-to-order items cannot be cancelled once production has started.

Prices, taxes and invoice

All prices are in Indian Rupees (INR) and are inclusive of GST; the MRP is displayed. Every order is supplied with a GST tax invoice itemising the applicable tax — CGST + SGST for supplies within Andhra Pradesh and IGST for inter-state supplies — together with the HSN code per product. There are no hidden charges; any applicable delivery charge is shown before payment.

Pricing-error correction

Despite our care, an occasional obvious pricing or description error (including in a Protection Plan price) may occur. Where an obvious error is identified, we may correct it or decline/cancel the affected order before fulfilment, and we will refund any amount you have paid for that item. This right is used only to correct genuine errors and not as a bait-and-switch; if we cannot fulfil at the listed price we will tell you and refund you, and your statutory rights are unaffected.

13. General terms

13.1 Severability. If any provision of these Warranty Terms is held to be invalid, unlawful, or unenforceable, that provision is to be read down to the minimum extent necessary to make it valid, or, if that is not possible, severed. The remaining provisions continue in full force and effect. In particular, if any limit or exclusion in Section 9 is found to go too far, it applies with the offending part removed and the carve-outs in clause 9.3 always survive.

13.2 Entire agreement. These Warranty Terms, together with the specifics shown on the relevant product page and your GST tax invoice, are the entire warranty we give for the product and supersede prior statements about warranty cover. Nothing in this clause limits liability for fraudulent misrepresentation, and nothing here limits your statutory rights.

13.3 No waiver. If we do not enforce a term, delay in enforcing it, or honour a claim outside the strict terms of this warranty on any occasion, that is not a waiver of that term or of any other term, and does not prevent us from enforcing it later.

13.4 Assignment. We may assign, novate, or sub-contract our obligations under this warranty — for example to an authorised service provider, or to a successor of the business — provided this does not diminish your rights under this warranty or your statutory rights. Your warranty is non-transferable as described in Section 1, save where statutory rights provide otherwise.

13.5 Termination/suspension for fraud or abuse. We may decline or suspend warranty service in respect of a claim that is fraudulent or abusive (for example, a fabricated or knowingly false claim). This applies only to such claims and does not affect genuine claims or your statutory rights.

13.6 Force majeure. Warranty-service timelines (such as reverse pickup, repair, dispatch of parts, or on-site service) may be suspended or extended by events beyond our reasonable control — for example floods or other natural events, strikes, carrier failure, or supply shortages. This excuses delay only, not the underlying obligation: we will resume and complete service promptly once we reasonably can. This clause does not limit your statutory rights.

13.7 Notices.

• Notices to us (including claim notices and legal notices) should be sent to support@ravifurnitures.in (claims/support) or grievance@ravifurnitures.in (grievances), or by post to Ravi Furnitures, Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India.
• Notices to you will be sent to the email address, phone number, or postal address recorded on your invoice or account.

13.8 Intellectual property. The content of this page, including the coverage tables and text, and the "Ravi Furnitures" name, branding, and tagline "Manufacturers & Dealers of All Types of Furniture", are the property of Ravi Furnitures and are protected by copyright and trade-mark law. You may read, download, or print this page for your own personal records; any other copying or commercial use of the content or branding is not permitted without our consent.

13.9 Changes to these terms. We may update these Warranty Terms from time to time. Changes are prospective only, and the version in force at the time of your purchase governs that product. Material changes are published on our website with an updated "Last updated" date, and where a change affects an existing claim, we will communicate it to the affected customer(s). No change reduces rights you have already accrued or your statutory rights.

14. Third-party services and links

Some services connected with your order are provided by third parties — for example, Razorpay for payments and refunds, our logistics/courier partners for delivery and reverse pickup, and any third-party Protection Plan provider/underwriter. These services, and any third-party links, are governed by the relevant third party's own terms, which we do not control. Except to the extent required by law, we are not responsible for the acts or omissions of third parties. Your statutory rights against us as the seller are unaffected.

15. Reviews and rankings

Where our storefront displays product reviews, ratings, or rankings that this page may refer to, we present them honestly. We do not manipulate product reviews, ratings, or search ranking, consistent with the Consumer Protection (E-Commerce) Rules, 2020.

16. Privacy and your data

We handle personal data in accordance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023. This Section summarises how we handle data collected to operate this warranty; please also read our full Privacy Policy.

16.1 What we collect and why. To verify and service warranty claims we collect: your name and contact details; invoice, order, and account information; and any photos or short video you send to show a defect (which may show your home or persons). We use this solely to verify, assess, and service your claim and to communicate with you about it.

16.2 Lawful basis and consent. We collect and process this data on the basis of your consent and to handle the claim you ask us to process. Providing claim data is voluntary; a DPDP-compliant consent notice is presented at the point of collection. You may withdraw consent at any time (see 16.6), recognising that this may prevent us from progressing an open claim.

16.3 Retention. Claim data, including photos and video, is retained only for as long as needed for the warranty/claim lifecycle and to meet legal, accounting, and tax obligations, after which it is deleted or anonymised.

16.4 Security. We apply reasonable security safeguards to protect personal data against unauthorised access, loss, or misuse. Our systems are hosted on Microsoft Azure (India); card details are not stored by us (payments are handled by Razorpay, a PCI-DSS-compliant processor). Where any processing or transfer involves locations outside India, it is carried out in accordance with applicable law.

16.5 Who we share it with. We share personal data only as needed, with categories of recipients including: authorised service providers (to carry out repairs/inspections), logistics/courier partners (for reverse pickup and re-delivery), and Razorpay (for payments and refunds). We do not sell your personal data.

16.6 Your rights as a data principal. Subject to applicable law, you may request access to your personal data, correction or updating, erasure, and nomination, and you may withdraw consent. To exercise these rights or raise a data-protection grievance, contact our Grievance Officer / Data-Protection contact, Mr. Jagadish Yalavarthi, at grievance@ravifurnitures.in (see Contact us). You also retain your right to escalate to the Data Protection Board of India as provided under the DPDP Act, 2023.

17. Governing law and jurisdiction

These Warranty Terms are governed by and construed in accordance with the laws of India. Subject to your statutory consumer rights and to Section 11 (Dispute resolution), the courts at Vijayawada, Andhra Pradesh shall have jurisdiction over any dispute relating to this warranty.

Nothing in this clause affects your right under the Consumer Protection Act, 2019 to file a complaint before the District, State, or National Consumer Disputes Redressal Commission having jurisdiction where you reside or work.

Contact us

We are here to help with any warranty question, claim, or data-protection request.

Customer Support

• Email: support@ravifurnitures.in
• Phone: +91 78932 47773
• Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST

Grievance Officer (named under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023)

• Name: Mr. Jagadish Yalavarthi
• Email: grievance@ravifurnitures.in
• Phone: +91 78932 47773
• Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST
• Response timeline: The Grievance Officer will acknowledge your complaint within 48 hours of receipt and will endeavour to resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Ravi Furnitures — a sole proprietorship of Mr. Jagadish Yalavarthi

• Principal place of business / manufacturing unit: Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India
• Branch: Nunna Mango Market, Vijayawada, Andhra Pradesh, India
• GSTIN: 37AOBPY0245C1Z5