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Returns & Refunds Policy

Return, Replacement, Cancellation & Refund Policy

1. Business details and scope

Ravi Furnitures, a sole proprietorship of Mr. Jagadish Yalavarthi, operates the storefront at www.ravifurnitures.in and dealer portal at dealers.ravifurnitures.in.

  • Principal business/manufacturing address: 10/42, Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh — 521111, India.
  • GSTIN: 37AOBPY0245C1Z5.
  • Support: support@ravifurnitures.in, +91 78932 47773.
  • Grievance Officer: Mr. Jagadish Yalavarthi, grievance@ravifurnitures.in.
  • Contact hours: Monday–Saturday, 10:00 AM–7:00 PM IST.

Sections 2–12 describe retail purchases from our storefront. Section 13 explains dealer transactions and payments. A purchase from an independent dealer is handled with the seller identified on its invoice, together with any applicable Ravi Furnitures manufacturer warranty and statutory responsibilities.

This policy does not exclude rights under applicable Indian consumer law. A GST invoice or business account does not, by itself, determine whether a purchaser has consumer rights. The transaction and applicable law determine that question.

Calendar days include weekends and holidays. Working days mean Monday–Saturday, excluding Sundays and Andhra Pradesh public holidays. Statutory deadlines are not extended by our contact hours or this working-day definition.

2. Retail return window

Our standard return-request window is seven calendar days from delivery, with the delivery date counted as day one. Submit by 11:59 PM IST on day seven. For example, an item delivered on 1 September can be reported through 7 September. A longer return period expressly offered at purchase remains available.

For separately delivered items, each item's window runs from its own delivery. The date you first notify us through an available channel is what matters; our response or pickup need not occur within the seven days. An app error or delayed response does not invalidate a request you submitted in time.

This window governs our standard return offer. It does not extinguish remedies for a latent defect, misdescription, deficient service or another claim protected by law. Warranty claims can also arise later under the applicable warranty. Contact support even if an online return button is unavailable.

3. Defective, damaged, incorrect, incomplete or undelivered orders

Contact us promptly if an item is defective, damaged in transit, different from what was agreed or advertised, incomplete, or not delivered. Explain which item or part is affected. If the item appears unsafe, stop using it and contact us; do not undertake unsafe handling or repair to prove the problem.

We assess the issue and arrange the appropriate remedy—such as supplying a missing part, an agreed repair, replacement or refund—without charging you for remedying an issue for which we are responsible. Your applicable statutory remedy remains available; we do not require you to accept a repair, alternative product or store credit in place of a refund to which you are entitled.

For an accepted defect, transit-damage or wrong-item return, we arrange or authorise suitable collection at our cost. We do not charge reverse freight or restocking fees for such a claim. There is nothing to return for a genuinely missing or undelivered item.

Please share relevant photographs if reasonably possible. An unboxing video is helpful but not mandatory. Missing original packaging, a signed delivery receipt, or reasonable assembly/use needed to discover a defect does not automatically defeat a genuine claim. If you cannot provide photographs, contact us to arrange another reasonable assessment method.

Late delivery and non-delivery are not automatically treated as a change of mind. We will provide a revised status and address cancellation/refund rights under the agreed delivery commitment and applicable law. The applicable legal exception for genuine force-majeure-related delay is assessed on the facts; routine carrier failure is not automatically an excuse.

4. Change-of-mind returns

Most standard products may be returned within the seven-day request window if unused and in original condition, with their packaging, accessories, manuals, tags and included items. Opening a package reasonably to inspect an item does not by itself establish that it has been used; product-specific hygiene exclusions still apply.

For change of mind:

  • You bear the reverse freight. We quote it before pickup, based on the item and location, and explain whether it is payable separately or deducted from the refund. You can decline the proposed arrangement.
  • The original shipping charge actually paid is not refundable. We do not retrospectively invent an outbound charge for an order sold with free shipping.
  • We explain any issue with the returned condition and any proposed, proportionate deduction with supporting details. There are no undisclosed automatic restocking penalties. You can challenge the assessment through the grievance route.
  • If the item does not qualify, we explain why and agree the next step, including any disclosed redelivery charge, rather than disposing of your property without notice.

These conditions do not apply to a defect or other seller-responsible issue merely because the packaging has been opened.

5. Change-of-mind exclusions

The following are excluded from the voluntary change-of-mind offer where the relevant restriction was clearly disclosed before purchase:

  • Custom or made-to-order furniture made to your agreed specifications.
  • Clearance, final-sale or “as-is” products sold on expressly disclosed terms.
  • Mattresses after their hygiene seal has been removed.

Damage caused by misuse, improper self-assembly or ordinary wear is not a manufacturing defect. We assess the actual cause; these labels do not excuse faulty instructions, defective components or assembly performed incorrectly by our authorised personnel.

A disclosed cosmetic flaw in an “as-is” sale does not waive rights concerning an unrelated or undisclosed defect. Custom orders must still match the agreed specifications. No exclusion removes a statutory right.

6. Making a request

You can use either route, on the same substantive terms:

  1. Account: open the relevant order in your storefront account and use the return option where available.
  2. Support, including guest/COD orders: email or call the support contact in section 1. No account is required. If you cannot find the order number, provide other reasonable purchase details so we can help locate it.

Tell us the affected item and quantity, delivery date, issue and preferred remedy. Supply available relevant evidence; do not email passwords, OTPs, card security codes or UPI PINs. If the app cannot accept an attachment, ask support for an appropriate submission method.

We provide a request reference and normally review the request within one to two working days. We tell you if further information or an inspection is needed. Automated assessments or an unavailable button are not the final route for challenging a claim; you can ask for staff review.

7. Pickup, inspection and replacement

We confirm pickup or inspection arrangements and any charge that applies before collection. Do not ship bulky furniture independently or incur significant collection expenses without agreeing the arrangement with us. Where our normal carrier cannot collect, contact us for an alternative rather than treating the claim as closed.

Keep the item reasonably safe and ready for collection. Tell us if it is assembled, unsafe to move or lacks protective packaging. For a seller-responsible return, we agree suitable handling and packing arrangements. Keep any collection receipt or acknowledgment. A failed pickup by our carrier does not restart your reporting window or remove an approved remedy.

Inspection checks the reported issue and returned contents. We communicate the result and reasons for any disagreement. We do not hold a claim open indefinitely merely awaiting internal approval; contact the grievance officer if collection or assessment is delayed.

For a replacement, we confirm availability and an expected dispatch/delivery date after assessment. We will not promise shipment both before and after inspection. If the same product is unavailable, you may choose an agreed alternative or the applicable refund. An alternative, repair or credit requires your agreement where it replaces your chosen available remedy. If a replacement itself is defective, contact us; accepting it does not waive applicable rights.

8. Refund amount

Refunds are calculated on the amount actually paid for the affected item or quantity, including applicable tax and taking account of the invoice's discount allocation and previous refunds. We provide an itemised calculation and any applicable credit note or accounting document. An accounting credit note is not itself proof that money has reached your bank.

  • Seller-responsible defect/damage return: the supplied retail offer includes the affected item's price and shipping paid on that order. Shipping is refunded only once; no double recovery arises from separate claims on the same order.
  • Other seller-responsible issues, including wrong or missing items: the applicable refund includes the affected amount and associated charges that should not have been incurred. Whole-order cancellation/non-delivery includes the paid delivery charge and any unprovided service charge.
  • Change of mind: refund the eligible item's paid amount, less only the disclosed applicable reverse freight and any justified, explained condition deduction; original shipping actually paid remains excluded.

For bundles, discounts, free items or part returns, we explain the allocation before proceeding. We do not charge an undisclosed full retail price for a promotional gift as a surprise deduction. Unused services related to an accepted seller-responsible cancellation are included as applicable. No consumer is required to accept a voucher instead of an eligible monetary refund.

9. Refund method, timing and failures

Refund approval is separate from pickup authorisation. Where a return is required, we confirm the refund amount after assessment and any necessary receipt/inspection. For cancellation, missing items or other cases where no return is required, we do not impose an irrelevant warehouse-receipt condition.

Our commitment is to initiate an approved refund within five to seven working days, and no later than ten working days after refund approval, subject to any shorter applicable legal requirement. We communicate the approval date and initiation reference. Bank posting is separate from initiation and may take additional time; we continue to help trace a delayed or failed refund rather than automatically attributing every delay to the bank.

  • Online payments: use the original payment source through the provider used for that transaction, including Cashfree or Razorpay. A later gateway change does not change the original payment record.
  • COD/manual payments: arrange a verified bank transfer or UPI refund where there is no original electronic payment to reverse. Support will explain the information needed. You never need to share an OTP or UPI PIN, or make a payment, to receive a refund.
  • Gift cards/mixed payments: identify the cash and gift-card portions in the refund breakdown. Gift-card value is restored as applicable; electronic refunds cannot exceed what was collected through that source. A cash payment is not converted to gift-card credit without your agreement. Contact support if a restored card is expired or inaccessible.
  • Closed account/failed refund: notify us with the reference. We investigate with the provider and agree a verified alternative where legally and technically permissible; we do not automatically redirect a refund to an unrelated third party.

For a duplicate debit, a debit with no confirmed order, or an apparent excess payment, contact us with the transaction reference before making another payment. We reconcile the actual receipts and process any amount due back. A pending authorisation is different from a settled duplicate payment.

You retain available bank/payment-provider dispute rights. Inform us of an active chargeback so the same amount is not refunded twice. A payment dispute does not automatically make a genuine return fraudulent.

10. Cancellation

Standard retail orders can be cancelled without a cancellation fee before dispatch. Contact us promptly; we confirm whether dispatch has occurred. After dispatch, an eligible change-of-mind cancellation may require return handling under section 4. Seller fault and statutory cancellation rights remain separate.

For custom orders, free cancellation is available before production begins. Once production has begun, change-of-mind cancellation is generally unavailable; we explain the production status when responding. This restriction does not excuse non-conforming goods, failure to perform or another valid legal remedy. No undisclosed deposit forfeiture or cancellation penalty is created by this policy.

If we cancel because of stock unavailability or inability to fulfil, we notify you and refund the affected amount, including applicable delivery/unprovided service charges. For a genuine obvious pricing error identified before dispatch, we explain the error and proposed cancellation/refund; we never debit an additional amount without agreement. This is not a right to cancel genuine advertised discounts or override applicable law.

11. Warranty and product condition

The warranty actually offered for your product at purchase, together with applicable statutory rights, governs warranty claims. Contact support with your invoice or other purchase evidence. We do not substitute an approximate category table for the product's actual warranty.

Natural variation reasonably consistent with the description is not necessarily a defect. A substantial difference from an agreed material, size, finish, quality or other advertised characteristic must still be assessed. Warranty wording does not replace the remedies for a valid early return, misdescription or deficient service.

12. Fair review, evidence and privacy

We may investigate suspected substitution, false evidence or duplicate recovery and explain a decision, subject to lawful confidentiality restrictions. Claim frequency or an automated score alone does not establish fraud. A genuine claim remains reviewable even if account access is restricted. We do not unilaterally re-debit your payment method merely because we later dispute a refund.

Photographs and other evidence are used to assess and resolve the matter, with relevant service providers and authorised staff, as described in our Privacy Policy. Submission does not grant unrestricted advertising rights over your content. Avoid unnecessary personal information in evidence.

Payment, hosting and logistics providers help us deliver the service; their involvement does not remove our responsibility for our own obligations. External events may affect collection or delivery, but do not automatically cancel an accrued refund obligation.

13. Dealer goods returns, ledger credits and payments

The dealer portal's stock/consignment returns are governed by the applicable dealer agreement, return authorisation and statutory documentation requirements. The seven-day retail change-of-mind offer is not automatically a wholesale/consignment return entitlement.

A dealer return request, physical dispatch, receipt/inspection, approved credit and cash refund are different steps. A return request or ledger entry does not by itself promise an immediate bank refund. We explain the approved quantities, value, deductions if contractually justified, and whether the outcome is a ledger adjustment or a separately approved repayment. Contact support to challenge a discrepancy.

For duplicate, excess or incorrectly allocated dealer payments, provide the dealer and payment reference so we can reconcile them. A genuine overpayment is not automatically forfeited. We confirm any authorised reallocation, credit or repayment and the relevant method and expected timing; the retail goods refund clock does not imply an already approved dealer repayment. Applicable legal obligations remain unaffected.

Customers who bought from a dealer should contact the seller shown on their invoice for that transaction's return arrangements. Ravi Furnitures support can help with applicable manufacturer warranty matters. Neither a dealer agreement nor this distinction excludes statutory rights or liabilities that apply to the transaction.

14. Complaints and policy changes

If support has not resolved your concern, contact Mr. Jagadish Yalavarthi at grievance@ravifurnitures.in, +91 78932 47773, or the postal address in section 1. Include the order/dealer reference and previous correspondence where available.

We acknowledge consumer complaints within 48 hours and redress them within one month of receipt. Contact hours do not extend these deadlines. We explain the outcome and next steps. You retain access to competent consumer commissions and other remedies under applicable Indian law; this policy imposes no mandatory consumer arbitration or waiver of claims for injury, property damage or other legally recoverable loss.

This policy is read with the applicable purchase/dealer terms and warranty, but does not erase representations or more favourable commitments made at purchase. No document overrides non-excludable rights. Material revisions apply prospectively and do not reduce rights for orders already placed. The effective date will be shown when a revision is published.