Return Policy

Last updated: 1 July 2026

At Ravi Furnitures, we want you to be completely satisfied with every piece you buy from us. This Return, Replacement & Refund Policy ("Policy") explains when and how you can return an item, what is covered, what is not, and how refunds are processed. It applies to all orders placed on https://www.ravifurnitures.in and is read together with our Terms of Service, Shipping & Delivery Policy, Warranty Policy and Privacy Policy.

This Policy is offered in line with the Consumer Protection Act, 2019 ("CPA 2019"), the Consumer Protection (E-Commerce) Rules, 2020 ("E-Commerce Rules"), the Legal Metrology Act, 2009 and rules thereunder, the Information Technology Act, 2000 ("IT Act") and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). Nothing in this Policy limits, waives or takes away any right you have as a consumer under applicable law. Where any term of this Policy conflicts with a non-excludable statutory right, the statutory right prevails.

Seller / business details

As required under Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, the seller you are contracting with is:

• Legal name: Ravi Furnitures (a sole proprietorship)
• Proprietor: Mr. Jagadish Yalavarthi
• Tagline: Manufacturers & Dealers of All Types of Furniture
• Principal place of business & manufacturing unit: Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India
• Branch: Nunna Mango Market, Vijayawada, Andhra Pradesh
• GSTIN: 37AOBPY0245C1Z5 (Andhra Pradesh, state code 37)
• Website / store: https://www.ravifurnitures.in
• Customer support: support@ravifurnitures.in · +91 78932 47773 (Mon–Sat, 10:00–19:00 IST)
• Grievance Officer: Mr. Jagadish Yalavarthi · grievance@ravifurnitures.in · +91 78932 47773

Country of origin & domestic manufacture: Our products are manufactured and/or assembled in India at our Vijayawada (Andhra Pradesh) unit. Country-of-origin information is also displayed on each product listing, in line with the E-Commerce Rules.

Definitions

• "Working day" means Monday to Saturday, excluding Sundays and public holidays gazetted in Andhra Pradesh. Our support operates Mon–Sat, 10:00–19:00 IST.
• "Delivery date" means the date the order (or the relevant item) is delivered to you or your nominated recipient.
• "You" / "Customer" means the person placing the order; "we" / "us" / "Ravi Furnitures" means the seller identified above.

1. The 7-day return window

You can raise a return or replacement request within 7 days from the Delivery Date.

• The 7-day window is counted from the day the order (or the relevant item) is delivered to you.
• For orders delivered in parts, the window for each item is counted from the date that item is delivered.
• Requests raised after the 7-day window has closed may not be eligible for return, except where a valid manufacturing-defect warranty claim applies (see Section 12 — Warranty summary and our Warranty Policy) or where your statutory rights provide otherwise.

Unboxing video — helpful, not mandatory. We request clear photographs and, wherever possible, an unboxing video for damage/defect claims because it helps us verify and resolve transit-damage claims faster. However, the absence of an unboxing video will not, by itself, disqualify an otherwise genuine manufacturing-defect or transit-damage claim — we assess every claim on its merits.

2. What you can return

We accept returns in two broad situations, and the conditions differ for each.

2.1 Manufacturing defects & transit damage

If your item arrives with a manufacturing defect, or is damaged in transit, we will make it right at no cost to you.

• Report within 7 days of delivery with clear photographs of the issue and, wherever possible, an unboxing video showing the package and the product.
• We arrange a free reverse pickup of the item from your delivery address.
• Based on the issue and your preference, you will receive one of the following at no charge:
  • free repair, or
  • a replacement of the same product, or
  • a full refund.
• There is no return freight or shipping cost to you for defect or transit-damage claims.

An unboxing video is the fastest way for us to verify transit damage, so we recommend recording one before assembling or using the product — but, as noted in Section 1, its absence will not by itself defeat a genuine claim.

2.2 Change of mind

If you simply change your mind, you can still return most items within 7 days, subject to the conditions below.

• The item must be unused and in its original condition with all original packaging, tags, manuals, accessories and free items intact.
• For change-of-mind returns, you bear the return (reverse) freight. Before we confirm pickup, we will quote or disclose the applicable reverse-freight charge (calculated by the item's size-class — Parcel / Bulky / Heavy — and your delivery PIN code), so there is no surprise deduction. You may decline once you see the quote.
• Any outbound (original) shipping charge you paid is non-refundable for change-of-mind returns.
• We may decline a change-of-mind return, or apply a fair, itemised deduction, if the item is returned used, soiled, damaged, incomplete, or without its original packaging.

3. Items that cannot be returned

For hygiene, safety, customisation and other legitimate reasons, the following are not eligible for return or change-of-mind replacement:

• Custom / made-to-order furniture built to your specifications.
• Clearance, "as-is" or final-sale items sold on those terms.
• Mattresses once unsealed, for hygiene reasons.
• Items damaged by misuse, mishandling, improper assembly, or normal wear & tear.

Even where an item is non-returnable, your statutory rights in respect of a genuine manufacturing defect or a deficiency in service remain fully unaffected.

4. How to raise a return or replacement request — no account required

You can start a request in either of two ways, and both routes carry equal weight. You do not need to create or maintain an account to exercise a return, replacement or refund right — guest and Cash-on-Delivery customers can use the support route below on identical terms.

Option A — Through your account

1. Sign in at https://www.ravifurnitures.in and go to My Orders.
2. Select the delivered order and choose Return / Replace.
3. Pick the item(s) and quantity, choose a reason, and upload your photographs (and an unboxing video for damage claims, if you have one).
4. Submit the request. You will receive an acknowledgement with a reference number and updates by email/SMS.

Option B — Through customer support (no sign-in needed)

• Email support@ravifurnitures.in or call +91 78932 47773 with your order number, the item(s) affected, a description of the issue, and any photos/video. We will register your request and give you a reference number.

What happens next

• Our team reviews your request, usually within 1–2 working days.
• If approved, we schedule a reverse pickup through our logistics partner and share the pickup details (including the tracking/AWB number).
• Please keep the item ready in its original packaging for pickup. Once we receive and inspect the returned item, we process your repair, replacement or refund.

5. Replacement

• Where a replacement is approved, we ship the same product (subject to availability) once the returned item is picked up, or sooner for verified transit-damage claims.
• If an identical replacement is unavailable, we will offer you a suitable alternative or a full refund, as you prefer.

6. Refunds — methods & timeline

Once your return is approved and the returned item is received and inspected, we issue your refund and a credit note against the original GST tax invoice.

• Refunds are made to your original payment method within 5–7 working days of approval.
  • Online payments (UPI, cards, net-banking, wallets) are refunded to the same source via our payment partner, Razorpay.
  • Amounts paid using a gift card are credited back to your gift-card balance.
• Cash on Delivery (COD) orders: refunds are made by bank transfer or UPI to the account details you provide, since there is no card or online source to reverse to.
• Bank and payment-network processing times may add a few additional working days before the refund reflects in your account or statement. As an outer-limit commitment, we will complete our part of the refund (initiation to your original method or bank/UPI) within 10 working days of approval; any further delay is attributable solely to your bank or the payment network, which is outside our control.

6.1 What is refunded

• For defects and transit damage, you receive a full refund of the price paid for the affected item(s), including any shipping you paid on that order.
• For change-of-mind returns, the outbound shipping is non-refundable and return freight is borne by you (quoted in advance per Section 2.2); the price of the eligible item(s) is refunded.
• All prices on our store are inclusive of all taxes / GST, and the MRP is displayed on each listing as required under the Legal Metrology Act, 2009 and the E-Commerce Rules. Refunds are computed on the total itemised, tax-inclusive price actually paid for the affected item(s), supported by a credit note.

7. Cancellation

• You can cancel free of charge before your order is dispatched.
• Once an order has been dispatched, a cancellation is treated as a return and the relevant return conditions above apply.
• Custom / made-to-order orders cannot be cancelled once production has begun, as these are built specifically for you.

To cancel, go to My Orders in your account or contact support@ravifurnitures.in / +91 78932 47773 as early as possible.

8. Damaged, wrong or missing items

If you receive a wrong item, a damaged item, or your order is missing items, please report it within 7 days of delivery with photos (and an unboxing video where possible). We will arrange a free pickup/replacement or a full refund at no cost to you.

As stated in Section 1, an unboxing video helps us verify and resolve transit-damage claims faster, but the absence of an unboxing video will not by itself disqualify a genuine manufacturing-defect or transit-damage claim; we will assess each claim on its merits.

9. Pricing & manifest-error correction

• All displayed prices are in Indian Rupees (INR) and are inclusive of all applicable taxes / GST; the MRP is shown per the Legal Metrology Act, 2009.
• Despite our best efforts, an item may occasionally be mis-priced due to a manifest, obvious or typographical error (for example, a decimal-point or data-entry slip). Where a price is obviously incorrect, we may cancel the affected order before dispatch and issue you a full refund of any amount paid, with prior notice and at no penalty or cost to you. We will never charge you the wrong price after notifying you of the error — you may choose to re-order at the correct price or receive a full refund.
• This clause does not apply to normal promotions, discounts or clearance prices that are intended and correctly displayed.

10. Marketplace integrity — no manipulation

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the CCPA Guidelines for Prevention and Regulation of Dark Patterns, 2023:

• We do not publish fake, paid or incentivised reviews, and we do not misrepresent reviews.
• We do not manipulate product search ranking or prices to mislead you.
• We do not employ dark patterns or other unfair trade practices to influence your purchasing decisions.

11. Limitation of liability (with statutory carve-outs)

This Section does not apply to, and nothing in it limits, your non-excludable statutory rights under the Consumer Protection Act, 2019 or any other law. Subject to that overriding protection:

• Our total aggregate liability arising out of or in connection with any order — whether in contract, tort (including negligence), under statute or otherwise — is limited to the total amount you actually paid for the affected item(s) giving rise to the claim.
• To the extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, loss of business, loss of data, or damage to other property, however arising.

Carve-outs — the limits above do NOT apply to, and we do not exclude or limit, our liability for:

1. fraud or fraudulent misrepresentation;
2. gross negligence or wilful misconduct;
3. death or personal injury caused by our negligence; and
4. any liability that cannot be excluded or limited under applicable Indian law, including your statutory rights and remedies under the Consumer Protection Act, 2019.

12. Warranty summary & disclaimer of other warranties

We provide express warranties against manufacturing defects as stated on each product page and in our Warranty Policy, which is the controlling source for warranty terms. For quick reference:

Disclaimer of other warranties. Save for (a) the express manufacturing-defect warranties above and on the product page, and (b) any guarantee, warranty or condition that cannot be excluded under applicable law (including the CPA 2019), all other warranties, conditions and representations — whether express, implied or statutory, including any implied warranty of merchantability or fitness for a particular purpose — are excluded to the fullest extent permitted by law. Natural variation in wood grain, texture and colour, and normal wear and tear, are inherent characteristics of furniture and are not defects.

13. Customer indemnity (balanced)

You agree to indemnify and hold Ravi Furnitures harmless against third-party claims, losses, liabilities and reasonable costs to the extent they arise directly from:

• your misuse, mishandling or improper self-assembly of a product;
• your breach of this Policy or our Terms of Service;
• the specifications, content or instructions you supplied for a custom / made-to-order item (including any unlawful or infringing content); or
• your violation of any law or third-party right.

This indemnity does not apply to any loss caused by our own defect, negligence, breach or wrongful act, and it does not reduce or affect your statutory consumer rights.

14. Dispute resolution — your consumer-forum rights are preserved

We aim to resolve every concern quickly and fairly:

1. Step 1 — Contact Support. Reach our team at support@ravifurnitures.in / +91 78932 47773.
2. Step 2 — Escalate to the Grievance Officer. If unresolved, contact Mr. Jagadish Yalavarthi at grievance@ravifurnitures.in. The Grievance Officer will acknowledge your complaint within 48 hours of receipt and endeavour to resolve it within one month (30 days) of receipt, as required by the E-Commerce Rules.
3. Step 3 — Optional good-faith mediation/arbitration (commercial / B2B only). For commercial or business-to-business disputes, the parties may agree to good-faith mediation or arbitration seated at Vijayawada, Andhra Pradesh, conducted in English under the Arbitration and Conciliation Act, 1996.

Consumer carve-out — nothing in this Section requires you, as a consumer, to arbitrate. You retain your full right to approach the District / State / National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including the forum where you ordinarily reside or work. Arbitration is not mandatory for consumers, and this Policy does not oust or limit the jurisdiction of the consumer forums.

Governing law & jurisdiction. This Policy is governed by the laws of India. Subject to the consumer carve-out above, the courts at Vijayawada, Andhra Pradesh shall have jurisdiction; your statutory right to approach the consumer forum where you reside or work is expressly preserved.

15. Account / service suspension for fraud or abuse

We may decline, limit or reverse a return or refund, or suspend an account or the use of certain services, where we reasonably detect fraud or abuse of the returns process — for example, serial fraudulent return claims, chargeback fraud, or returns of items materially different from those sold.

This right is exercised measuredly and in good faith, does not affect any genuine claim, and does not reduce your statutory rights. If you believe such action was taken in error, you may escalate to the Grievance Officer (Section 14), who will review your case.

16. Force majeure

We are not in breach and our performance is excused or suspended (other than payment or refund obligations already due to you) for so long as performance is prevented or delayed by events beyond our reasonable control — including natural disasters, floods, cyclones, fire, epidemics/pandemics, strikes or labour disputes, logistics-partner or carrier failure, internet/network or banking-system outages, and governmental or regulatory action. We will take reasonable steps to mitigate and resume performance promptly. This clause is without prejudice to your statutory rights as a consumer.

17. Intellectual property, your uploaded content & third-party services

• Our IP. All content on our website and in our listings — including text, images, product designs, logos, trademarks and the "Ravi Furnitures" name — is owned by or licensed to us and is protected by law. You may not copy or use it without our written consent, except as permitted by law.
• Your uploaded content. When you upload photographs or unboxing videos to support a claim, you grant us a limited, non-exclusive, royalty-free licence to use that content solely to assess, process and resolve your return/refund claim, and to keep records as required by law. We do not use it for any other purpose without your consent.
• Third-party services & links. We rely on third-party providers — Razorpay (payments), our logistics partner (delivery/reverse pickup) and Microsoft Azure (India) (hosting) — whose own terms govern their services. We are not responsible for the content or practices of third-party websites we may link to.

18. General

1. Entire agreement & order of precedence. This Policy, together with our Terms of Service, Shipping & Delivery Policy, Warranty Policy and Privacy Policy, forms the entire agreement on returns, replacements and refunds, and supersedes prior representations on these matters. In case of conflict: our Terms of Service govern generally; this Policy controls on return/refund specifics; and the Warranty Policy controls on warranty terms. Nothing in any of these documents overrides your statutory rights.
2. Severability. If any provision of this Policy is held invalid or unenforceable, it is severed or read down to the minimum extent necessary, and the remaining provisions continue in full force and effect.
3. No waiver. A failure or delay in enforcing any provision, or any one-off goodwill concession (such as accepting a late return or waiving return freight), is not a waiver and does not prevent us from later enforcing that or any other provision.
4. Assignment. We may assign or novate our rights and obligations under this Policy to an affiliate or successor on a business transfer, without your consent and without reducing your statutory rights. You may not assign your rights or obligations without our prior written consent.
5. Notices. Legal notices to us must be sent to our registered address (above) and to grievance@ravifurnitures.in (copy support@ravifurnitures.in). Notices to you are sent to the email address or mobile number on your account or order. Notices are deemed received on the next working day after sending (email/SMS) or on actual delivery (post). By using our store you consent to receiving communications electronically.
6. Changes to this Policy. We may update this Policy prospectively. We will post the revised version with a new "Last updated" date. Material changes apply only to orders placed after the change takes effect and never retroactively reduce your rights on an order already placed. Continued use does not constitute acceptance of any reduction in your rights for orders already placed.

19. Privacy & data protection (summary)

This summary explains how we handle your personal data when you place an order or use the returns process. It is read together with our full Privacy Policy, which is the controlling source. We comply with the IT Act, 2000, the SPDI Rules, 2011 and the DPDP Act, 2023.

1. What we collect & why (purpose limitation + consent). To process orders, returns and refunds we collect your name, delivery address, phone/email, order details, and — for COD refunds — your bank/UPI details, plus any photographs/unboxing videos you upload. With your consent, we use this data only to fulfil and support your order, process returns/refunds, meet legal/tax obligations and prevent fraud. We do not use it for unrelated purposes without your consent.
2. Your rights as a data principal. Under the DPDP Act you have the right to access, correct, complete, update and erase your personal data, the right to grievance redressal, and the right to nominate another person to exercise your rights. You may withdraw consent at any time by writing to grievance@ravifurnitures.in (withdrawal does not affect processing already carried out, and some data may be retained where law requires).
3. Retention. We keep personal data only as long as necessary for the purposes above or as required by law (e.g., GST/tax records). COD bank/UPI details and uploaded photos/videos are retained only as long as needed to process the refund/claim and meet legal obligations, and are then deleted or anonymised.
4. Sharing & processors. We share data only with processors/recipients needed to serve you: Razorpay (payments — PCI-DSS compliant; we do not store your card data), our logistics partner (delivery/reverse pickup) and Microsoft Azure (India) (hosting). Where any transfer outside India is involved, it is made only in accordance with the DPDP Act and applicable law, with appropriate safeguards.
5. Security. We maintain reasonable security practices and procedures as required under the IT Act, 2000, the SPDI Rules, 2011 and the DPDP Act, 2023 to protect your data.
6. No sale of data. We do not sell your personal data.
7. Cookies. Our website uses cookies and similar technologies for essential functionality, security and to improve your experience; you can manage cookies through your browser settings.
8. Children's data. We do not knowingly process the personal data of children under 18 without verifiable parental/guardian consent, and we do not undertake behavioural tracking or targeted advertising directed at children.
9. Breach notification. In the event of a personal-data breach, we will notify the Data Protection Board of India and affected users as required under the DPDP Act, 2023.
10. Data-protection / grievance contact. Mr. Jagadish Yalavarthi, grievance@ravifurnitures.in, +91 78932 47773.

Contact us

We are here to help with any return, replacement, refund or privacy query.

Customer Support

• Email: support@ravifurnitures.in
• Phone: +91 78932 47773
• Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST

Grievance Officer & Data-Protection Contact (per the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023)

• Name: Mr. Jagadish Yalavarthi
• Email: grievance@ravifurnitures.in
• Phone: +91 78932 47773
• Response timeline: acknowledgement within 48 hours of receipt; resolution endeavoured within one month (30 days) of receipt.

Ravi Furnitures (a sole proprietorship) — Manufacturers & Dealers of All Types of Furniture Proprietor: Mr. Jagadish Yalavarthi Principal place of business & manufacturing unit: Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India Branch: Nunna Mango Market, Vijayawada, Andhra Pradesh GSTIN: 37AOBPY0245C1Z5 (Andhra Pradesh, state code 37) Website: https://www.ravifurnitures.in