Shipping Policy

Last updated: 1 July 2026

At Ravi Furnitures, we ship furniture across India using insured surface freight, with careful packing and full order tracking from dispatch to your doorstep. This policy explains how shipping charges are calculated, how long delivery takes, what to check when your order arrives, how assembly and installation work, and how we handle re-deliveries and address changes.

This policy applies to orders placed on https://www.ravifurnitures.in. It should be read together with our Returns & Replacement Policy, Warranty terms, Privacy Policy and Terms of Use. Nothing in this policy limits, excludes or overrides your non-excludable statutory rights under the Consumer Protection Act, 2019 and the rules made under it (including the Consumer Protection (E-Commerce) Rules, 2020) or your data rights under the Digital Personal Data Protection Act, 2023. Where any term of this policy is inconsistent with those rights, your statutory rights prevail.

Who we are

Ravi Furnitures is a sole proprietorship (Manufacturers & Dealers of All Types of Furniture).
Principal place of business and manufacturing unit: Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India.
Branch: Nunna Mango Market, Vijayawada.
GSTIN: 37AOBPY0245C1Z5 (Andhra Pradesh, state code 37).
This legal-identity and address disclosure is provided in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

Where we deliver

We deliver pan-India to serviceable PIN codes.
All shipments move via insured surface freight through our third-party logistics partners. While your order is in transit to you, it is the company's (and its insurer's) risk — not yours — so your order is protected against loss or transit damage in transit.
Serviceability is checked at checkout from the delivery PIN code you enter. Some remote, restricted, or non-serviceable PIN codes may not be available for delivery; in such cases we will inform you and offer the nearest workable option or a full refund.

Shipping charges

All shipping charges are shown to you at checkout before you pay — there are no hidden delivery fees. Country of origin and a full itemised price breakdown (item price, taxes/GST, and any delivery charge) are shown on each product page and at checkout. Items manufactured by us are Made in India; for products we deal in (resell), the country of origin is stated on the product page.

Free shipping

Free shipping on all orders with an order value of ₹10,000 or more.

Charges below the free-shipping threshold

For orders below ₹10,000, shipping is calculated based on:

The size class of each item — every product is classified as:
- Parcel — smaller, lighter items (e.g. small décor, compact accessories).
- Bulky — mid-size furniture (e.g. chairs, small tables, cabinets).
- Heavy — large or weighty furniture (e.g. wardrobes, beds, sofas, dining sets).
The destination PIN code — distance and the serviceability of your location.

The exact shipping amount for your cart and delivery PIN code is computed and displayed at checkout. If your cart contains items of different size classes, the charge reflects the mix of items being shipped. You will never be asked to pay more than the total shown to you at checkout when you placed the order.

GST on shipping

Where shipping is charged, the shipping amount shown is GST-inclusive. The applicable GST on shipping is captured on your GST tax invoice (invoice number format RF/<financial-year>/00001), with CGST + SGST for deliveries within Andhra Pradesh and IGST for inter-state deliveries, in line with the place-of-supply rules. The applicable HSN code is shown per product.

Pricing and shipping-error correction

Despite our care, an item price or a shipping charge may occasionally be affected by an obvious or manifest error (for example, a PIN-code freight mis-calculation or a clearly mispriced item).

Where we identify such an obvious/manifest error before dispatch, we will promptly notify you and give you a choice: proceed at the corrected price, or cancel and receive a full refund.
You are under no obligation to pay more than the amount you agreed at checkout. If you do not wish to accept a corrected price, you are entitled to a full refund of any amount paid for the affected order.
This clause does not apply to genuine price reductions, promotions, or correctly displayed prices, and does not affect your statutory rights.

Delivery timelines

Delivery timelines begin once your order is dispatched and are estimates, not guarantees. We aim to meet them where reasonably possible. Typical timelines after dispatch are:

Size class	Estimated delivery (working days after dispatch)
Parcel	2–5 working days
Bulky	4–9 working days
Heavy	4–9 working days

Definition of "working days": In this policy, "working days" means Monday to Saturday, excluding Sundays and public holidays observed at the place of dispatch. (Our customer-support hours are separate and are stated under "Contact us".) All references to working days in this policy use this single definition.

Please note (each of the following is an estimate provided in good faith, not a guarantee):

Remote, hilly, or hard-to-reach PIN codes may take longer than the timelines above.
Custom / made-to-order furniture has a separate production lead time, which is shown on the product page or confirmed with you before your order is processed. The delivery timelines above apply only after a made-to-order item is dispatched.
Timelines may be affected by events beyond our reasonable control (see Force majeure below). Where your order is materially delayed, we will, where reasonably possible, keep you informed.

Nothing in this section limits your statutory rights where a delay amounts to a deficiency in service under applicable law.

Order tracking and delivery slots

The following are services we provide where reasonably possible; availability depends on your location and the logistics partner serving that area.

Once your order is dispatched, you will receive tracking details so you can follow your shipment.
You can also track the status of your order from your account → Orders at any time.
Where available for your location, you can choose a delivery slot at checkout. Slot availability depends on the destination and the logistics partner.
Our delivery partner may, where reasonably possible, contact you by call or message before delivery to confirm a suitable time, especially for Bulky and Heavy items that require careful handling. Pre-delivery contact is provided as a convenience and is not guaranteed.

What to check when your order is delivered

Furniture is shipped in protective packaging, but transit handling can occasionally cause damage. To help us serve you quickly if anything is wrong, we request (but do not require) that you follow these steps at the time of delivery:

Record an unboxing video (requested, not mandatory). If convenient, record a continuous, unedited video showing the sealed package and the full unboxing. An unboxing video is the most helpful single piece of evidence and greatly speeds up resolution of transit-damage and shortage claims.
Inspect the outer packaging for visible damage, tampering, or a broken seal.
Check the item for transit damage, missing parts, or the wrong product.
Take clear photographs of any damage to the packaging and the product.

An unboxing video is requested and helpful but is NOT mandatory and is NOT a precondition to any claim. A missing unboxing video will not, by itself, defeat a genuine claim for a manufacturing defect or transit damage; we will still investigate on the available evidence. Manufacturing-defect claims are governed by the product warranty and are not limited to issues visible at unboxing (a latent or manufacturing defect that could not have been seen at delivery remains covered).

Transit damage or shortage (report promptly)

If you notice transit damage, shortage, or the wrong product, please report it promptly — ideally within 7 days of delivery — with photographs (and an unboxing video if you have one). We will arrange a free reverse pickup and provide a remedy in accordance with our Returns & Replacement Policy. Reporting promptly helps us act quickly, but a genuine transit-damage claim will not be refused solely because of the absence of a video.

Manufacturing defects (full warranty period)

Manufacturing-defect claims are separate from transit-damage reporting and are governed by the applicable product warranty stated on the product page and in our Warranty terms — see "Warranties" below. They are available throughout the warranty period and are not limited to the 7-day transit-damage window or to issues visible at unboxing.

Assembly and installation

Whether a product needs assembly is shown on each product page. Assembly/installation, where offered, is provided where reasonably possible in serviceable areas; it is a service we aim to provide and is described as an estimate, not a guarantee of a specific time.

Serviceable areas (company-provided assembly/installation): In locations where our own team operates, Ravi Furnitures provides assembly and installation for products that require it. Our team will fit and set up the product for you.
Other locations (flat-pack / knock-down): Where our installation team does not operate, products that require assembly are delivered flat-packed / knock-down for self-assembly or assembly by a local carpenter. Clear assembly instructions are provided, and our support team is available to help.

If you are unsure whether assembly is included for your location, please check the product page or contact our support team before ordering.

Failed deliveries, re-delivery, and address changes

Address changes

If you need to change your delivery address, contact us as early as possible — ideally before your order is dispatched. We will update the address where it is still possible to do so.
Once an order has been dispatched, the delivery address generally cannot be changed, as the shipment is already in transit to the original PIN code.

Failed delivery attempts

A delivery may fail if no one is available to receive the order, the address is incomplete or incorrect, the recipient is unreachable, or access to the premises is restricted.

Our delivery partner will typically re-attempt delivery and/or contact you to arrange a suitable time.
Please ensure that the delivery address and phone number are complete and accurate, and that someone is available to receive bulky and heavy items.
If delivery fails after repeated attempts due to reasons genuinely attributable to the customer (for example, an incorrect or incomplete address provided by you, the recipient being unavailable or unreachable across re-attempts, or refusal to accept a non-defective item that you are not lawfully returning), the shipment may be returned to us.

Re-delivery charges — how they are calculated and disclosed. Any re-delivery charge equals the actual outbound freight cost for your order's size class and PIN code (i.e. the same basis used to compute shipping at checkout; zero for an order that qualified for free shipping). We will tell you the exact amount before any re-delivery is arranged or any charge is levied, and you may decline. We do not levy open-ended or undisclosed fees.

When re-delivery charges do NOT apply. These charges apply only to genuinely customer-attributable failures. They do not apply where you are exercising a lawful cancellation or return (for example, a defective item, or a change-of-mind return within the permitted window). Change-of-mind return freight is addressed in our Returns & Replacement Policy and is not charged twice; please refer to that policy rather than this clause for change-of-mind situations. Where a failed delivery is not your fault (for example, our error or the courier's), no re-delivery charge applies and any outbound shipping you paid is refundable.

Transfer of risk

Risk of loss or damage in transit remains with the company (and its insurer) until delivery is completed to you. Risk passes to you only on completed delivery — that is, when the product is actually handed over to you (or to a person authorised by you at your delivery address) in sound condition.
Signing the courier's proof of delivery does NOT waive your claims. Acknowledging receipt or signing for the parcel does not mean you accept the goods as defect-free and does not waive your right to claim for transit damage or shortage discovered on unboxing, or for latent or manufacturing defects. The 7-day transit-damage remedy and your warranty rights are preserved notwithstanding handover or signature.
Consistent with our insured surface freight promise, transit loss or damage is the company's/insurer's risk, not yours.
Once delivery is complete and the goods are in sound condition, please store and use your furniture as per the care guidance provided, since post-delivery handling is in your control.

Warranties

Except for (a) the express manufacturing-defect warranties stated on the product page and in our Warranty terms, and (b) your non-excludable rights under the Consumer Protection Act, 2019, no other warranties (express or implied) are given, to the extent permitted by law.
Indicative manufacturing-defect warranty periods (the exact period for each product is stated on its product page / Warranty terms, which prevail): solid wood — 36 months; engineered wood & metal — 12–60 months depending on the product; upholstery/foam — approximately 12 months.
Warranties cover manufacturing defects only. They do not cover damage from misuse, normal wear and tear, or failure to follow the care guidance provided.
Nothing in this section reduces any guarantee or warranty implied or imposed by law that cannot lawfully be excluded.

Remedies

Where a product is found to have a transit-damage issue or a covered manufacturing defect, we will provide a free repair, replacement, or full refund in accordance with our Returns & Replacement Policy and applicable law. Where the law permits a choice of remedy, the company may select a reasonable remedy among repair, replacement or refund; this does not displace any remedy that the law reserves to you as the consumer. The remedy wording here is intended to mirror, and is governed by, our Returns & Replacement Policy; if there is any inconsistency, the Returns & Replacement Policy and your statutory rights prevail.

Limitation of liability

Subject to the carve-outs below, and to the fullest extent permitted by law:

The company's aggregate liability to you arising out of or in connection with shipping, delivery, re-delivery or this policy for any order is limited to the amount you paid for the affected order (including any shipping charge paid for it).
The company is not liable for indirect, incidental, special or consequential loss (for example, claimed loss of profit, business, or opportunity, or losses said to flow from a delayed delivery), only to the extent such exclusion is permitted by law.

Nothing in this policy excludes or limits the company's liability for:

fraud or fraudulent misrepresentation;
gross negligence or wilful misconduct;
death or personal injury caused by negligence; or
any liability or right that cannot lawfully be excluded or limited under the Consumer Protection Act, 2019 or other applicable law.

This clause does not exclude or limit, and is subject to, your non-excludable statutory consumer rights, which remain fully available to you regardless of anything in this policy. This is a limitation, not a total exclusion, of liability.

Force majeure

The company will not be in breach of this policy, and will not be liable for any delay or failure to perform its delivery obligations, where the delay or failure is caused by an event beyond its reasonable control ("Force Majeure Event"), including: acts of God; natural disaster, fire, flood, earthquake or storm; epidemic or pandemic; war, terrorism, riot or civil unrest; strike, lockout or industrial action; government action, order or restriction; failure or disruption of carrier, logistics or telecommunications networks; and internet or power outages.

Affected obligations are suspended for the duration of the Force Majeure Event, and timelines are extended accordingly.
We will give you prompt notice of the event and its likely effect on your order where reasonably possible.
If a Force Majeure Event continues for a prolonged period (for example, beyond 30 days), either you or the company may cancel the affected order, and you will receive a full refund of amounts paid for undelivered goods.
This clause is subject to your statutory consumer rights and does not exclude liability that cannot lawfully be excluded.

Personal data and privacy

To fulfil and deliver your order, we share your name, delivery address and contact number with our third-party logistics partners solely for delivery, and we may send delivery-related calls and SMS to you. This is done in line with our Privacy Policy and the Digital Personal Data Protection Act, 2023 (lawful basis: performance of your order / the contract you have entered into with us), and in compliance with the Information Technology Act, 2000 and the SPDI Rules, 2011.

Purpose limitation: delivery data is shared only for fulfilling and delivering your order, and is not used for unrelated purposes.
No sale of data: we do not sell your personal data.
Hosting: our systems are hosted on Microsoft Azure (India).
Payments: payments are processed by Razorpay (PCI-DSS compliant); your full card details are not stored by us.
Your rights: for your rights as a data principal — including access, correction, erasure, grievance redressal, nomination, and withdrawal of consent — and full details of how we process personal data, please see our Privacy Policy.
Data Protection / Grievance contact: Mr. Jagadish Yalavarthi, grievance@ravifurnitures.in, who also serves as our Grievance Officer for data-protection matters under the DPDP Act, 2023.

Third-party partners, links and intellectual property

Logistics: delivery is performed by independent third-party logistics partners. We remain responsible to you for our own delivery obligations and your statutory rights are unaffected; however, to the extent permitted by law, we are not responsible for the independent conduct of third parties beyond our reasonable control.
Payments: payments are handled by Razorpay as described above.
External links: our store may link to independent third-party websites that we do not control; we are not responsible for their content or practices. This does not limit your statutory rights.
Intellectual property: the text of this policy and all content on our store are owned by Ravi Furnitures or its licensors and are protected by applicable law. All rights are reserved; you may not reproduce or reuse them without permission, except as permitted by law.

General terms

Severability. If any provision of this policy is held to be invalid, unlawful or unenforceable, that provision is severed and the remaining provisions continue in full force and effect.
No waiver. A failure or delay by the company in exercising any right under this policy is not a waiver of that right, and no single or partial exercise prevents any further exercise.
Assignment. The company may assign or transfer its rights and obligations under this policy to a successor or acquirer of its business; this will not reduce your rights. You may not assign your rights without our consent, except as permitted by law.
Entire agreement and order of precedence. This policy, together with our Returns & Replacement Policy, Warranty terms, Privacy Policy and Terms of Use, forms the agreement between you and us for shipping and delivery. In case of conflict on a specific subject, the policy specifically governing that subject prevails, and your non-excludable statutory rights prevail over all of them.
Modification with notice. We may update this policy from time to time. Changes apply prospectively (to orders placed after the effective date) and not retroactively to orders already placed. The version in force at the time you placed your order governs that order. Each version shows its "Last updated" date, and material changes will be notified where reasonably possible.
Notices. Notices to us may be given by email to support@ravifurnitures.in (and, for grievances or data-protection matters, grievance@ravifurnitures.in). Notices to you will be sent to the email address registered with your account or otherwise provided with your order.
Governing law and jurisdiction. This policy is governed by the laws of India. The courts at Vijayawada, Andhra Pradesh have jurisdiction; however, nothing herein limits a consumer's statutory right to approach the District, State or National Consumer Disputes Redressal Commission (consumer forum) at the place where the consumer resides or works, or any other forum available under law. We do not require mandatory arbitration and do not oust the jurisdiction of the consumer forums.
Statutory rights preserved. Your rights under applicable consumer-protection and data-protection law remain fully available to you, regardless of anything stated in this policy.

Dispute resolution and grievance redressal

If you have a concern, please first contact our Customer Support (below); most issues are resolved quickly.
If your concern is not resolved, you may escalate to our Grievance Officer, named under "Contact us".
Timelines (Consumer Protection (E-Commerce) Rules, 2020): the Grievance Officer will acknowledge your complaint within 48 hours and endeavour to resolve it within one month of receipt.
These steps do not affect your right to approach the consumer forums or any other competent authority at any time.

Contact us

We're happy to help with any shipping or delivery question.

Customer Support

Email: support@ravifurnitures.in
Phone: +91 78932 47773
Hours: Monday–Saturday, 10:00 AM–7:00 PM IST

Grievance Officer (named under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023)

Mr. Jagadish Yalavarthi
Email: grievance@ravifurnitures.in
Phone: +91 78932 47773
Response timeline: acknowledges complaints within 48 hours and endeavours to resolve them within one month of receipt.

Ravi Furnitures — a sole proprietorship (Manufacturers & Dealers of All Types of Furniture) Principal place of business and manufacturing unit: Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India Branch: Nunna Mango Market, Vijayawada GSTIN: 37AOBPY0245C1Z5 Store: https://www.ravifurnitures.in