Terms & Conditions

Last updated: 1 July 2026

Welcome to Ravi Furnitures. These Terms & Conditions ("Terms") govern your access to and use of our online store at https://www.ravifurnitures.in (the "Website"), and your purchase of any products or services from us. They constitute a legally binding agreement between you ("you", "your", "Customer") and Ravi Furnitures, a sole proprietorship ("Ravi Furnitures", "we", "us", "our").

Please read these Terms carefully. By creating an account or placing an Order, you confirm that you have read, understood and agree to be bound by these Terms. Browsing the Website does not by itself require you to accept any policy other than these Terms and our Privacy Policy. Our Privacy Policy, Shipping Policy, Returns & Replacement Policy and Warranty Policy each form part of these Terms and are incorporated here by reference; the key substance of each is also summarised within these Terms so that you can understand your rights without leaving this page.

Note on your statutory rights: Nothing in these Terms limits or excludes any rights you have as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Legal Metrology Act, 2009 and rules made thereunder, the Digital Personal Data Protection Act, 2023, or any other applicable law. Where any provision of these Terms conflicts with your non-waivable statutory rights, those statutory rights prevail.

1. Definitions

In these Terms, unless the context requires otherwise:

• "Website" means https://www.ravifurnitures.in and all associated web pages, content and services.
• "Product(s)" means any furniture, related goods, add-ons (such as Protection Plans), gift cards or services offered for sale on the Website.
• "Order" means your request to purchase one or more Products through the Website.
• "Custom / Made-to-Order Product" means any Product manufactured, configured, finished or modified to your specifications.
• "Account" means the registered user account you create on the Website.
• "Personal Data" has the meaning given in the Digital Personal Data Protection Act, 2023.
• "Policies" means our Privacy Policy, Shipping Policy, Returns & Replacement Policy, Warranty Policy and any other policy published on the Website, as amended from time to time.

2. Acceptance & Eligibility

2.1 By creating an Account or placing an Order, you accept these Terms in full. If you do not agree, please do not create an Account or place an Order.

2.2 You may place Orders only if you are at least 18 years of age and competent to contract under the Indian Contract Act, 1872. The Website is intended for adults, and at sign-up and at checkout we ask you to confirm that you are 18 or older (an age-gate self-declaration). We rely on this self-declaration: because the agreement of a minor is void ab initio under the Indian Contract Act, 1872, this confirmation does not make a minor's Order enforceable and does not, and is not intended to, shift liability onto a minor. It simply records that the Website is not offered to, and Orders are not to be placed by, persons under 18. If we become aware that an Account or Order was created by a minor, we may decline or cancel the Order and close the Account.

2.3 Children's data. We do not knowingly collect the Personal Data of children (persons under 18 years of age) without verifiable consent of a parent or lawful guardian, and we do not undertake behavioural monitoring of, or targeted advertising directed at, children. Where a transaction or processing is to be carried out for a child, we obtain verifiable parental or guardian consent through the age-gate and consent-capture step described in Section 23.11 (for example, by requiring the parent or guardian to provide and confirm their own consent before the processing proceeds). If we learn that we have collected a child's Personal Data without such consent, we will delete it. See Section 23 (Data Protection & Privacy).

2.4 If you are using the Website on behalf of a business or other entity, you represent that you are authorised to bind that entity to these Terms.

2.5 You agree to use the Website only for lawful purposes and in accordance with these Terms.

3. Your Account

3.1 You may create an Account by signing up with your email address, by mobile-number verification using a one-time password (OTP), or through Google Sign-In.

3.2 Google Sign-In. If you choose Google Sign-In, Google shares with us a limited set of your Personal Data — typically your name, email address and a Google profile identifier — solely to create and authenticate your Account. We use this data as described in our Privacy Policy. Google Sign-In is also governed by Google's own terms and privacy policy: see the Google Terms of Service and the Google Privacy Policy.

3.3 You are responsible for providing accurate, current and complete information during registration and for keeping it updated.

3.4 You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account. Please notify us immediately at support@ravifurnitures.in if you suspect any unauthorised use.

3.5 We may suspend, restrict or terminate your Account where we reasonably believe, acting in good faith, that it has been used in breach of these Terms, for fraudulent or unlawful activity, or where required by law. Except where we are prevented by law or where doing so would compromise an investigation or the security of the Website or other users, we will give you notice of such action where practicable, together with the reason, and you may contact our Grievance Officer (Section 23 / Contact) to seek restoration or to contest the action.

3.6 You may close your Account at any time by contacting us. Closure does not affect Orders already placed or obligations already accrued, and is subject to the data-retention provisions in Section 23.

4. Products & Product Information

4.1 We make reasonable efforts to describe and display our Products accurately, including dimensions, materials, finishes, colours and features.

4.2 Furniture is, by its nature, made from natural and engineered materials. Minor variations in grain, colour, texture, finish and dimensions are inherent characteristics and are not defects. Colours may also appear differently on different screens and devices.

4.3 Country of origin. Our Products are manufactured in India at our Vijayawada manufacturing unit unless otherwise stated on the product listing. Where imported components are used, this is identified on the relevant product listing. The country of origin for each Product is shown on its listing as required under the Consumer Protection (E-Commerce) Rules, 2020.

4.4 Genuine reviews; no ranking manipulation. We do not, and we do not permit any person to, publish fake or misleading reviews, suppress or remove genuine reviews, or manipulate the ranking, prominence or display order of any Product to mislead you. Customer reviews, where published, are displayed in accordance with applicable law and the Central Consumer Protection Authority's guidelines on consumer reviews and dark patterns.

4.5 Each product listing indicates whether assembly is required and whether installation is available for that Product.

4.6 The availability of Products is subject to change. Listing a Product on the Website is an invitation to offer and does not constitute a binding offer to sell.

5. Pricing, MRP & GST-Inclusive Prices

5.1 All prices are in Indian Rupees (₹) and are GST-inclusive — the price shown for a Product already includes Goods and Services Tax (GST). You will not be charged any additional GST over and above the displayed price.

5.2 In accordance with the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, the Maximum Retail Price (MRP, inclusive of all taxes) is displayed alongside the selling price wherever applicable.

5.3 Each Product carries its applicable Harmonised System of Nomenclature (HSN) code, and GST is charged at the rate applicable to that Product (0%, 5%, 12%, 18% or 28%, as the case may be).

5.4 Total price shown up front; no hidden charges. The total price payable for your Order, including all taxes and any applicable shipping charges, is itemised and shown to you on the final review screen before you confirm and pay. We do not add any mandatory charge after the price is displayed at that final review step. Shipping charges, where applicable, are calculated and shown at checkout in the same itemised total (see Section 9).

5.5 Prices, offers and discounts may change from time to time, including at our discretion. Any such change applies only to Orders placed after the change takes effect; it does not affect the price of an Order you have already confirmed. The price applicable to your Order is the price displayed and itemised at the time your Order is confirmed.

5.6 Pricing & Typographical Errors

Despite our best efforts, a Product may occasionally be listed with an incorrect price or incorrect information due to a genuine technical, typographical or human error.

• Where a price is clearly intended and is not the result of a manifest or obvious error, we will honour that price for Orders we have acknowledged.
• Where the price shown is the result of a manifest or obvious error (for example, a decimal-point or pricing-feed error that any reasonable person would recognise as a mistake), we may, acting reasonably and in good faith, contact you for instructions before dispatch or decline the affected Order. We will not rely on this clause to withdraw a price that was genuinely intended.
• If an affected Order is declined for this reason and you have already paid, you will receive a full refund of the amount paid for the affected item, promptly and without deduction.

6. Orders & Formation of Contract

6.1 When you place an Order, you make an offer to purchase the selected Product(s) subject to these Terms.

6.2 An automated Order acknowledgement (by email and/or SMS/notification) confirms that we have received your Order. This acknowledgement does not by itself constitute our acceptance of your offer.

6.3 A binding contract of sale is formed only when we confirm dispatch of the Product(s) and/or issue a tax invoice for the Order.

6.4 We may, acting reasonably, in good faith and to the extent permitted by law:

• accept or decline any Order, in whole or in part, where we have a genuine reason to do so (for example, the Product is unavailable, payment cannot be verified, or the delivery address is outside our serviceable area);
• limit Order quantities (for example, to prevent bulk re-selling);
• refuse or cancel Orders that we reasonably believe are fraudulent, placed by unauthorised dealers, or in breach of these Terms; or
• cancel an Order affected by a genuine stock error or a manifest pricing error (see Section 5.6).

6.5 If we decline or cancel an Order for which you have already paid, we will refund the amount paid for the affected items in full (see Section 11 and our Returns & Replacement Policy).

7. Payments

7.1 Online payments. Online payments are processed securely through our payment gateway partner, Razorpay, and support UPI, debit and credit cards, net-banking and wallets.

7.2 We do not store your card details. All online card and payment-instrument data is collected and processed directly by Razorpay, which maintains PCI-DSS compliance. Your use of the payment gateway is also subject to Razorpay's own terms and policies: see the Razorpay Terms of Use and the Razorpay Privacy Policy. The Personal Data shared with Razorpay to process your payment is described in our Privacy Policy.

7.3 EMI / No-Cost EMI. EMI and No-Cost EMI options are available on eligible cards, subject to your bank's terms and eligibility. Where "No-Cost EMI" is offered, any interest component is structured in accordance with the offer terms and your card issuer's policies.

7.4 Cash on Delivery (COD). COD is available on eligible Orders up to a maximum Order value of ₹20,000. We may decline COD for certain Products, PIN codes or Orders where we reasonably need to do so (for example, for non-serviceable PIN codes, high-value or custom Orders, or where prior COD Orders were refused on delivery). Any such restriction will be shown to you at checkout before you confirm your Order.

7.5 Gift cards. Digital gift cards may be purchased and redeemed on the Website subject to the terms stated at the time of purchase. Gift cards are redeemable only against purchases on the Website, are not redeemable for cash except where required by law, and may be subject to validity periods.

7.6 Protection Plans. Extended Protection Plans are available as optional add-ons on eligible Products, subject to the specific plan terms shown at the time of purchase.

7.7 You agree to pay all amounts due for your Order. We reserve the right to verify payment details before accepting an Order, and to withhold dispatch until payment is confirmed.

8. GST Tax Invoice & Place of Supply

8.1 A GST tax invoice is issued for every Order, in the format RF/<financial-year>/00001 (for example, RF/2026-27/00001).

8.2 GST is charged based on the place of supply as determined under GST law:

• Within Andhra Pradesh: Orders delivered to a destination within Andhra Pradesh are charged CGST + SGST.
• Inter-state: Orders delivered outside Andhra Pradesh are charged IGST.

8.3 Our GSTIN is 37AOBPY0245C1Z5 (Andhra Pradesh, GST state code 37).

8.4 If you require the invoice to be raised against a business GSTIN (for input tax credit purposes), please provide accurate GST details at checkout before placing the Order. We cannot amend tax invoices for incorrect GST details provided after invoicing, except as permitted under GST law.

9. Shipping & Delivery

9.1 We deliver pan-India via insured surface freight. Full details are set out in our Shipping Policy, which forms part of these Terms. A summary is provided below.

9.2 Shipping charges. Shipping is FREE on Orders of ₹10,000 or more. For Orders below ₹10,000, shipping is computed by item size class (Parcel / Bulky / Heavy) and your destination PIN code, and the exact charge is itemised at checkout in the total price before you pay (see Section 5.4).

9.3 Estimated timelines (working days, after dispatch):

• Parcel: 2–5 working days
• Bulky & Heavy: 4–9 working days
• Remote PIN codes: may take longer.

These are estimates and not guaranteed delivery dates; timelines may be affected by factors beyond our control (see Section 19).

9.4 Delivery slots & tracking. Where available, you may select a delivery slot at checkout. Orders are trackable, and tracking details are shared with you after dispatch.

9.5 Assembly / Installation. Where our team operates (serviceable areas), assembly/installation is provided by Ravi Furnitures. In other locations, Products are delivered flat-packed / knock-down for self-assembly or assembly by a local carpenter. Each product listing indicates whether assembly is required.

9.6 Please inspect your delivery on receipt. For transit damage, follow the process in our Returns & Replacement Policy (Section 10).

10. Returns, Replacement & Refunds

10.1 Our full Returns & Replacement Policy forms part of these Terms. The key terms are summarised below; the policy page prevails only where it gives you greater protection.

10.2 7-day return window from the date of delivery:

• Manufacturing defects & transit damage: Report within 7 days of delivery. To help us process your claim quickly, we request photographs and, if available, an unboxing video. An unboxing video is not mandatory: the absence of an unboxing video will not by itself defeat a genuine claim for a manufacturing defect or transit damage. We assess each claim on its merits and in accordance with your statutory rights, and for a valid claim we will arrange free reverse pickup and provide a free repair, replacement, or full refund at your election where the law so provides.
• Change of mind: Within 7 days, provided the Product is returned in substantially the same condition in which it was delivered. You may open the packaging and inspect and handle the Product to the extent reasonably necessary to establish its nature, characteristics and functioning — that is, the same examination you could have made in a showroom — without losing this right; doing so will not by itself be treated as "use" that defeats a change-of-mind return. We ask that you return the Product with its original packaging wherever reasonably possible (and retain the packaging where you can), but the absence of original packaging is not, by itself, an absolute bar to a change-of-mind return. We may make a reasonable deduction from the refund for any diminished value resulting from handling beyond what is necessary to establish the Product's nature, characteristics and functioning. In such cases, you bear the return freight. Any outbound shipping charge is non-refundable only where such a charge was actually levied and paid by you (that is, on Orders below ₹10,000). Where your Order qualified for free shipping (Orders of ₹10,000 or more), no outbound shipping charge was paid and so no outbound-shipping deduction applies.

10.3 Non-returnable items. The following are not eligible for change-of-mind return, but remain fully eligible for remedy where there is a manufacturing defect, transit damage, or any other failure attributable to us, and your statutory rights are unaffected:

• Custom / made-to-order Products;
• Clearance or "as-is" Products (the specific condition of which is disclosed before purchase);
• Mattresses once unsealed (for hygiene reasons);
• Products damaged by misuse or showing normal wear and tear after delivery.

10.4 Refunds are made to the original payment method within 5–7 working days of the return being approved. For COD Orders, refunds are made by bank transfer or UPI to the details you provide.

10.5 Your rights under this Section are in addition to, and do not limit, your statutory rights as a consumer, including your right to a remedy for goods that are defective or not as described.

11. Cancellation

11.1 You may cancel an Order free of charge before it is dispatched.

11.2 Once an Order has been dispatched, cancellation is treated as a return and is governed by our Returns & Replacement Policy (Section 10).

11.3 Custom / made-to-order Products cannot be cancelled once production has begun, as these are made specifically for you. This does not affect your right to a remedy if a Custom Product is defective or damaged in transit.

11.4 We may cancel an Order in the circumstances described in Section 6.4, and will refund any amount paid for the affected items in full.

12. Warranty

12.1 Our Products carry a warranty against manufacturing defects, as detailed in our Warranty Policy and on each product listing. Indicative terms:

• Solid wood: 36 months;
• Engineered wood and metal / steel: 12–60 months, as stated on each Product;
• Upholstery / foam: typically 12 months.

12.2 The warranty excludes: normal wear and tear; misuse, mishandling or accidental damage; water damage and termite damage to untreated wood; unauthorised repair or modification; and commercial use unless expressly stated.

12.3 Warranty claims are subject to the process set out in our Warranty Policy. This warranty is a voluntary commitment given in addition to — and does not replace, exclude or limit — your statutory rights and guarantees as a consumer, including your right to goods of satisfactory quality that are fit for their purpose and as described.

13. Custom / Made-to-Order Products

13.1 We offer custom and made-to-order furniture built to your specifications.

13.2 By placing a Custom Order, you confirm that the specifications, dimensions, materials and finishes you have provided are correct. We are not responsible for errors arising solely from incorrect specifications supplied by you; this does not affect your rights where the fault lies with our manufacture or materials.

13.3 Minor variations inherent to handcrafted and natural materials (Section 4.2) are not defects.

13.4 Custom Products are non-returnable for change of mind (but remain eligible for remedy for a genuine manufacturing defect or transit damage) and cannot be cancelled once production has begun (see Sections 10.3 and 11.3).

14. Acceptable Use

14.1 You agree not to:

• use the Website for any unlawful, fraudulent or harmful purpose;
• infringe the intellectual property or other rights of Ravi Furnitures or any third party;
• introduce viruses, malware or other harmful code, or attempt to gain unauthorised access to the Website, its servers or any connected systems;
• scrape, harvest, data-mine or use automated means to access the Website without our written permission;
• impersonate any person or entity, or misuse another user's Account;
• post or transmit content that is unlawful under applicable law — including content that is defamatory, obscene, harassing, infringing, deceptive, or that violates the rights of any person — or that is otherwise prohibited by the Information Technology Act, 2000 and the rules made thereunder; or
• resell Products purchased from us as an unauthorised dealer, or use the Website in any manner that disrupts its operation.

14.2 Where you breach this Section, we may take action that is reasonable and proportionate to the breach, including removing offending content or suspending or terminating access, and may report unlawful activity to the authorities. Except where we are prevented by law or where doing so would compromise an investigation or the security of the Website or other users, we will give you notice and the reason where practicable, and you may contact our Grievance Officer (Section 23 / Contact) to contest the action.

15. Intellectual Property

15.1 All content on the Website — including the name and brand "Ravi Furnitures", logos, the tagline "Manufacturers & Dealers of All Types of Furniture", product designs, images, text, graphics, layouts and software — is owned by or licensed to Ravi Furnitures and is protected by applicable intellectual property laws.

15.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes in accordance with these Terms.

15.3 You may not copy, reproduce, distribute, modify, publish, or create derivative works from any content on the Website without our prior written consent, except as permitted by law.

16. Third-Party Links & Services

16.1 The Website may contain links to, or rely on, third-party services and websites (for example, the Razorpay payment gateway, Google Sign-In, and logistics partners).

16.2 We do not control and are not responsible for the content, products, services, terms or privacy practices of third parties. Your use of third-party services is at your own risk and subject to their respective terms and policies, which we link to where those services are referenced in these Terms (see Sections 3.2 and 7.2). The categories of Personal Data shared with these third parties, and the purposes of sharing, are described in our Privacy Policy and summarised in Section 23.

17. Disclaimers & Limitation of Liability

17.1 To the extent permitted by law, the Website and its operation are provided on an "as is" and "as available" basis. While we strive to keep the Website accurate, secure and available, we do not warrant that it will be uninterrupted, error-free or free of harmful components.

17.2 Scope of the "as is" disclaimer. The "as is / as available" disclaimer in Section 17.1 applies to the Website and its operation only. It does not apply to the Products, which carry the express warranties in Section 12 and your statutory guarantees as a consumer (including that goods are of satisfactory quality, fit for purpose and as described) — none of which are excluded or limited by this Section.

17.3 To the maximum extent permitted by applicable law, and subject to Section 17.5, Ravi Furnitures shall not be liable for any indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Website or any Product.

17.4 To the maximum extent permitted by applicable law, and subject to Section 17.5, our total aggregate liability arising out of or in connection with any Order shall not exceed the amount paid by you for that Order. The cap in this Section 17.4 applies only to the extent the law permits such a cap, and it does not apply to any liability described in Section 17.5.

17.5 Nothing in this Section excludes, limits or caps our liability where it cannot be excluded, limited or capped under law, including: (a) liability for death or personal injury caused by our negligence; (b) liability for fraud or fraudulent misrepresentation; (c) liability arising from gross negligence; (d) liability under a product liability action and for product-liability compensation under the Consumer Protection Act, 2019 (including Sections 82–87), and any liability for damage to property or other loss caused by our negligence or by a defective Product, to the extent that the Consumer Protection Act, 2019 or other applicable law does not permit such liability to be capped; and (e) your non-waivable statutory rights as a consumer under the Consumer Protection Act, 2019 and other applicable law. The cap and the exclusions of loss in Sections 17.3 and 17.4 do not apply to any of the matters in this Section 17.5, and your statutory consumer rights (including any right to product-liability compensation) remain fully unaffected by this Section.

18. Indemnity

You agree to indemnify and hold harmless Ravi Furnitures, its proprietor, employees and authorised representatives from and against any third-party claims, liabilities, damages, losses and reasonable expenses (including legal costs) arising out of your breach of these Terms, your misuse of the Website, or your violation of any law or the rights of any third party. This indemnity does not apply to the extent any claim arises from our own breach, negligence or wrongful act, and nothing in this Section requires you to indemnify us against liability that cannot be so transferred under applicable law.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, natural disasters, floods, fire, epidemics or pandemics, war, civil unrest, strikes, government actions or restrictions, failures of telecommunications or utilities, carrier or logistics disruptions, or non-availability of raw materials. We will make reasonable efforts to notify you and to resume performance as soon as practicable. This Section does not affect your right to a refund for Products not delivered.

20. Governing Law & Jurisdiction

20.1 These Terms and any dispute or claim arising out of or in connection with them, the Website or any Order are governed by and construed in accordance with the laws of India.

20.2 Subject to Section 21, the courts at Vijayawada, Andhra Pradesh shall have jurisdiction over any such dispute. This does not affect any right you may have, as a consumer, to approach a consumer forum (District, State or National Commission) having jurisdiction under the Consumer Protection Act, 2019, including the forum where you reside or work — a right that these Terms do not, and cannot, take away.

20.3 We do not require you to submit consumer disputes to arbitration. We have not imposed, and will not impose, any mandatory arbitration that would prevent you from approaching a consumer forum. If any optional dispute-resolution mechanism is ever offered, it will be voluntary and opt-in only, and it will not affect your right to approach a consumer forum under the Consumer Protection Act, 2019.

21. Dispute Resolution & Grievance Redressal

21.1 If you have any concern, complaint or dispute, we encourage you to first contact our customer support so we can try to resolve it promptly and amicably.

21.2 In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your complaints:

• Grievance Officer: Mr. Jagadish Yalavarthi
• Email: grievance@ravifurnitures.in
• Phone: +91 78932 47773

21.3 Grievance response timelines. We will acknowledge your grievance within 48 hours of receipt. The period within which we redress it depends on the nature of the grievance:

• Consumer grievances (relating to Orders, Products or services) are redressed within one month (30 days) from the date of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
• Data-principal grievances (relating to your Personal Data) are redressed within the period prescribed under the Digital Personal Data Protection Act, 2023 and the rules made thereunder as in force from time to time. Under the Digital Personal Data Protection Rules, this period is ninety (90) days from receipt of the grievance (or such shorter period as we may publish on the Website); where the DPDP framework prescribes a shorter period than the 30-day consumer-grievance figure above, the shorter DPDP period applies to data-principal grievances. The 30-day / one-month figure is the consumer-grievance period under the Consumer Protection (E-Commerce) Rules, 2020 and is not the data-grievance period.

See Section 23 for how we handle data-principal grievances.

21.4 Nothing in this Section prevents you from pursuing remedies available to you under the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023 (including a complaint to the Data Protection Board of India), or any other applicable law.

22. Notices

22.1 Notices to you. We may give you notice under these Terms by email or SMS to the address or mobile number associated with your Account, by a message in your Account, or by posting on the Website. For routine, non-material notices, a notice sent by email or SMS is deemed received on the next working day after it is sent, and a notice posted on the Website is deemed received on the next working day after it is first posted.

22.2 Material or adverse changes require actual individual notice. A notice that introduces, or relates to, a material or adverse change to these Terms or the Policies — that is, any change that increases your obligations, reduces your rights or remedies, or otherwise affects you adversely — will be given by actual individual notice to you (by email or SMS to the contact details associated with your Account, or by an in-Account message), and not by website posting alone. Such a notice is deemed received only when it actually reaches you by one of those individual means. We will give you a reasonable period of advance notice before any such change takes effect, as described in Section 24, and you may reject the change and stop using the Website or close your Account without penalty (see Section 24.4).

22.3 Notices to us. Any formal notice to us must be sent to our registered address — Ravi Furnitures, Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India — and by email to support@ravifurnitures.in (or, for grievances, grievance@ravifurnitures.in). A notice to us is deemed received on the earlier of the day we actually receive it and five (5) working days after it is sent, provided it was correctly addressed.

22.4 This Section does not limit any method of giving notice required or permitted by law.

23. Data Protection & Privacy

This Section summarises how we handle your Personal Data. It supplements, and must be read with, our full Privacy Policy. We process Personal Data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

23.1 Lawful bases — legitimate use and consent. We rely on the two distinct lawful bases recognised by the DPDP Act, and we do not blur them:

• Legitimate use (Section 7, DPDP Act). Processing that is strictly necessary to fulfil an Order or provide a service you have voluntarily requested — for example, processing your Order, payment, delivery, invoicing, returns and warranty — is carried out as a "legitimate use" under Section 7 of the DPDP Act. This processing does not rely on a separate consent and is therefore not subject to withdrawal of consent (it is, however, still subject to purpose limitation, retention limits and your other data-principal rights). We may also process Personal Data without consent where another Section 7 legitimate use applies, or to comply with a legal obligation.
• Consent (Section 6, DPDP Act). Processing that goes beyond what is strictly necessary to fulfil what you requested — for example, marketing communications and optional (non-essential) analytics — is carried out only with your consent under Section 6 of the DPDP Act, and that consent is withdrawable at any time (see Section 23.3).

Before or at the time of collecting your Personal Data, we give you a clear notice of what we collect, the purposes for which it will be processed, and the applicable lawful basis.

23.2 Purpose limitation. We use your Personal Data only for the purposes for which it was collected — including processing Orders, payments, delivery, warranty and returns, customer support, fraud prevention, and legal compliance — and not for unrelated purposes without your consent.

23.3 Withdrawal of consent. Where our processing rests on your consent under Section 6 of the DPDP Act (for example, marketing or optional analytics — see Section 23.1), you may withdraw that consent at any time, as easily as you gave it, by contacting our Grievance Officer. Withdrawal does not affect processing carried out before withdrawal, and we may continue to process Personal Data where it rests on a Section 7 legitimate use (such as fulfilling an Order you have requested) or where a legal obligation requires retention. Because processing strictly necessary to fulfil an Order is a legitimate use rather than a consent-based purpose, it is not subject to withdrawal of consent; however, if you no longer wish us to fulfil an Order, you may cancel it under Section 11 (subject to the limits there for Custom / made-to-order Products), which may mean we cannot complete that Order.

23.4 Your rights as a data principal. Subject to the DPDP Act, you have the right to: (a) access a summary of your Personal Data and how it is processed; (b) correct, complete or update inaccurate or incomplete Personal Data; (c) request erasure of your Personal Data where it is no longer needed for the purpose collected or where you withdraw consent; (d) grieve to our Grievance Officer; and (e) nominate another individual to exercise your rights in the event of your death or incapacity. To exercise any of these rights, contact our Grievance Officer (details below and in Contact us).

23.5 Categories of recipients / processors. To provide the Website and fulfil Orders, we share limited Personal Data with trusted service providers acting on our instructions, including: Razorpay (payment processing; card data is handled directly by Razorpay under PCI-DSS); Google (Google Sign-In authentication — name, email and profile identifier); logistics and courier partners (name, delivery address and contact number for delivery); and our hosting provider, Microsoft Azure (India region). We require these providers to protect your Personal Data and to use it only for the purposes we specify.

23.6 Cross-border position. Our Website and data are hosted within India on Microsoft Azure (India region). Where any transfer of Personal Data outside India occurs, it will be carried out only in accordance with the DPDP Act and any restrictions notified by the Central Government.

23.7 Retention. We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, tax (GST), accounting, warranty and dispute-resolution requirements. When Personal Data is no longer required and there is no legal obligation to retain it, we delete or anonymise it.

23.8 Security and breach handling. We maintain reasonable security safeguards as required by the SPDI Rules and the DPDP Act to protect your Personal Data. In the event of a personal-data breach, we will take prompt action and will notify the Data Protection Board of India and affected data principals as required by law.

23.9 No sale of Personal Data. We do not sell your Personal Data. We do not trade, rent or otherwise make your Personal Data available to third parties for their own marketing, except with your consent or as required by law.

23.10 Cookies and tracking. The Website uses cookies and similar technologies. Essential cookies are necessary for the Website to function (for example, to keep you signed in and to maintain your cart) and cannot be switched off. Analytics cookies help us understand how the Website is used so we can improve it; where required, these are used only with your consent. You can manage or disable cookies through your browser settings, though some features may not work without essential cookies. We do not use cookies for targeted advertising directed at children. Full details are in our Privacy Policy / Cookie Policy.

23.11 Children's data and verifiable parental consent. As stated in Section 2.3, we do not knowingly process the Personal Data of children without verifiable consent of a parent or lawful guardian, and we do not carry out behavioural monitoring of, or targeted advertising directed at, children. Operationally, this commitment is backed by an age-gate at sign-up and checkout (a self-declaration that the user is 18 or older). Where processing is to be carried out for a child, we capture verifiable parental or guardian consent before proceeding — for example, by requiring the parent or guardian to identify themselves and confirm their consent at that step — using a method that is consistent with the DPDP Act and any standards prescribed under the DPDP Rules. If we discover that a child's Personal Data has been collected without such consent, we will stop the processing and delete the data.

23.12 Grievance Officer / Data Protection contact. Mr. Jagadish Yalavarthi is our Grievance Officer under both the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, and is your point of contact for any data-protection concern or to exercise your data-principal rights:

• Grievance Officer / Data Protection contact: Mr. Jagadish Yalavarthi
• Email: grievance@ravifurnitures.in
• Phone: +91 78932 47773

24. Amendments

24.1 We may update or modify these Terms and our Policies from time to time to reflect changes in our practices, technology or the law.

24.2 The version in effect is the one published on the Website, identified by the "Last updated" date. For material or adverse changes — that is, any change that increases your obligations, reduces your rights or remedies, or otherwise affects you adversely — we will give you actual individual notice (by email or SMS to the contact details associated with your Account, or by an in-Account message) in accordance with Section 22.2, together with a reasonable period of advance notice, before the change takes effect. For non-material updates, we will publish the revised version on the Website with an updated "Last updated" date.

24.3 For non-material updates, your continued use of the Website after the update takes effect constitutes acceptance of the revised Terms. For material or adverse changes, your continued use of the Website does not by itself constitute acceptance: we will give you the change and a genuine choice to decline it before it binds you, and the change will not apply to you unless and until you accept it (expressly or by continuing to use the Website after you have been individually notified and the advance-notice period has elapsed).

24.4 Your right to decline a material change. If you do not wish to accept a material or adverse change, you may reject it and stop using the Website or close your Account, without penalty, before the change takes effect. Declining such a change does not affect Orders already placed or obligations already accrued.

24.5 The Terms applicable to any Order are those in force at the time the Order is placed.

25. General

25.1 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

25.2 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

25.3 Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations to a successor in business, provided your rights under these Terms are not thereby reduced.

25.4 Entire agreement. These Terms, together with our Policies, constitute the entire agreement between you and us regarding your use of the Website and your Orders. This does not exclude liability for, or remedies in respect of, any fraudulent misrepresentation.

26. Company Identity

• Legal & brand name: Ravi Furnitures
• Constitution: Sole proprietorship (proprietary concern)
• Tagline: Manufacturers & Dealers of All Types of Furniture
• GSTIN: 37AOBPY0245C1Z5 (Andhra Pradesh, GST state code 37)
• Country of origin of Products: India (manufactured at our Vijayawada unit unless otherwise stated on the product listing; imported components, where used, are identified on the listing)
• Principal place of business & manufacturing unit: Mallavelli Industrial Area, Krishna District, Vijayawada, Andhra Pradesh – 521212, India
• Branch: Nunna Mango Market, Vijayawada, Andhra Pradesh
• Online store: https://www.ravifurnitures.in

Contact us

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Customer Support

• Email: support@ravifurnitures.in
• Phone: +91 78932 47773
• Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST

Grievance Officer (appointed under both the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023)

• Name: Mr. Jagadish Yalavarthi
• Email: grievance@ravifurnitures.in
• Phone: +91 78932 47773
• Response timeline: We acknowledge every grievance within 48 hours of receipt. Consumer grievances (Orders, Products or services) are redressed within one month (30 days) from receipt under the Consumer Protection (E-Commerce) Rules, 2020. Data-principal grievances (relating to your Personal Data) are redressed within the period prescribed under the Digital Personal Data Protection Act, 2023 and the DPDP Rules in force — being ninety (90) days from receipt under the Digital Personal Data Protection Rules (or any shorter period we publish, or any shorter period the DPDP framework prescribes). The 30-day / one-month figure is the consumer-grievance period and is not the data-grievance period (see Section 21.3).

Ravi Furnitures — Manufacturers & Dealers of All Types of Furniture.